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Adamsville Public Library

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Birmingham Public Library

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In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem audio book(s)
• Problem part(s)
• OverDrive Media Console version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
• Windows Media Player version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
• Windows Media Player DRM version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
• Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
• Internet browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system