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Find answers to frequently asked questions about digital materials.
OverDrive WMA Audiobook
OverDrive MP3 Audiobook
Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem audiobook(s)
- Problem part(s)
- OverDrive Media Console version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
- Windows Media Player version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
- Windows Media Player DRM version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
- Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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