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If you cannot find the information you are looking for with reference to our help section, please select your library's contact information below.
Adamsville Public Library
Bessemer Library
Birmingham Botanical Gardens Library
Birmingham Public Library
Emmet O'Neal Library
Fultondale Public Library
Gardendale-Martha Moore
Graysville Public Library
Homewood Public Library
Hoover Public Library
Hueytown Public Library
Irondale Public Library
Leeds–Jane Culbreth Public Library
Midfield Public Library
Pleasant Grove Public Library
Tarrant Public Library
Trussville Public Library
Vestavia Hills Public Library
Walter J. Hanna Public Library
Warrior–Evelyn Thornton Public Library
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem audio book(s)
- Problem part(s)
- OverDrive Media Console version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
- Windows Media Player version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
- Windows Media Player DRM version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
- Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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